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What’s next in government tech

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Governments will face many challenges and opportunities in 2023, with both emerging technologies and existing infrastructure certainly high on the agenda. Meanwhile, the latest advancements require new skills, but government technical talent is dwindling due to retirement and competition from the private sector.

This is all according to Deloitte’s Government Tech Trends forecast. annual look It’s designed to help government leaders “be a little more curious about the future.” Scott Buchholz, chief technology officer for Deloitte’s government and public services division, said the report encourages executives to “get a little time to get outside of themselves and out of firefighting.” I can.

Opportunities from emerging technologies

By 2023, governments should consider leveraging new technologies such as blockchain, artificial intelligence, augmented and virtual reality, the report says.

With AR and VR, governments can provide a place where voters can virtually interact with staff for specific assistance. This technology could make interactions with government agencies more widely available to residents with disabilities and those who lack sufficient time or transportation options. According to Deloitte, VR could also help with immersive training for inspectors, social workers, law enforcement and other government agency staff to prepare them for real-world scenarios.

The report also called on governments to adopt AI, but warned agencies to think carefully about their implementation and avoid replicating bad business practices at scale. AI should be seen as a “smart and experienced colleague” that supports automation and facilitates customer interactions, says the report.

Deloitte has expressed optimism about using blockchain to “automate and redesign” processes to distribute digital trust.in some states Early stage Deloitte said it provides an opportunity to leverage technology to redesign and automate processes in organizations inside and outside government.

Governments may be excited to unlock new technologies, but Buchholz says leaders should focus first on the problems their constituents want to solve, and then work backwards to determine which technology solutions are best for them. I warn you that you have to decide whether He said it’s important for tech professionals to avoid committing sins from time to time.

Cloud, modernization of legacy infrastructure

While new technologies present a dizzying array of opportunities for governments, the report urges governments to modernize their existing infrastructure, including thinking more carefully about how cloud practices are managed.

The report recommends that governments use off-the-shelf commercial tools to manage details such as security and data privacy for all cloud vendors and find ways to automate the management of complex tasks. This frees up skilled staff to work on other projects.

Meanwhile, Deloitte also urged governments to update their functional core legacy infrastructure assets with new technologies such as AI-powered middleware, advanced microservices, and modernized user interfaces. rice field. By enabling “more progressive modernization,” we can incrementally improve our services and reduce the risk of data loss during migration. Infrastructure modernization may not have been a big priority in the past, but Buchholz said it’s time to take advantage of how the technology that supports it has matured.

“Many organizations look at modernization every five to ten years,” he said. “If people haven’t seen it lately, it probably needs to be revisited, because the ways elephants are eaten are getting more sophisticated, more and more capable, and there are ways to break the problem down into smaller pieces and make it easier. “

Tech Workforce Reimagined

As uncertainty continues to roil the job market, state and local governments could become “even more attractive” for future employees, a Deloitte report said. But the company has urged governments to not only act quickly to recruit top talent, but also to consider attracting what the company calls “non-traditional talent.” Workers with experience in fields as diverse as climate, robotics, and energy technology can help government technology managers scale from enterprise IT to “xTech,” or an extended set of technologies.

Act Now for the Best Future

On the one hand, the government on all levels There is a long way to go to adopt new technologies and modernize existing ones, and the report urges authorities to act quickly to secure funding, policies and research to embrace new opportunities. I asked you to Deloitte said it could be areas like space technology or the future of cells and biology, but it will only happen if governments act to “make sure the future is better and brighter than today.” Can not.

2023 could be a successful year for the government if it upgrades its tech workforce and addresses legacy systems that have “constrained” changes in the past, Buchholz said. . Engaging with “some of the best ideas from the outside” will help these new technological opportunities succeed, he said. help.

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