A Reddit user recently posted that his reference AMD Radeon RX 7900 XTX graphics card hit junction temperatures of 110C while playing the new Modern Warfare II. however, Contact AMD with an RMA Request, he was refused, and the company said, “The temperature is normal. If you have any problems, please call us back.” Another user made a successful request, but he was denied a refund for a previously opened box. Since then, the company has received a bit of backlash over the issue, especially with an increasing number of cases occurring.
With AMD Radeon RX 7900 XTX graphics cards running hot, companies like PowerColor are stepping up to help consumers
Prior to this new AMD development, NVIDIA received backlash. Overheating and melting of 12VHPWR connectors With the flagship NVIDIA GeForce RTX 4090 GPU, more than 30 people reported cases of the issue after the graphics card’s launch.
What’s unique about AMD’s situation is that it’s now impacting reference and AMD-made Radeon RX 7900 series GPUs. This covers all cards sold by AMD partners or companies, but excludes custom built GPUs utilizing the same graphics architecture. It is speculated that some coolers or mounting designs may be faulty, as De8auer demonstrates in the video below.
Three years ago, AMD posted an article on its blog titled “AMD Radeon Community Update: More Control Over GPU Power and Performance, Enhanced Thermal Monitoring, and Maximized Performance.” When discussing junction temperatures in AMD Radeon VII GPU enhanced thermal monitoring, they posted the following statement:
… instead of setting a conservative “worst-case” throttling temperature for the entire die, the RadeonTM RX 5700 series GPUs can detect if any of the many sensors available are “hotspots” or “junctions”. continues opportunistically and aggressively ramping the clock until it reaches . ‘Temperature of 110 degrees Celsius. It is expected to operate at junction temperatures up to 110C during normal gaming use and is within specification. This allows RadeonTM RX 5700 series GPUs to deliver much higher out-of-the-box performance and clocks while maintaining acoustics and reliability goals.
one Technical Engineering Lead for AMD Radeon RX 7900 XTX, “Kevin” said, as of yesterday, the company was aware of the hotspot issue and was actively investigating and putting together an action plan to “reproduce and collect serial numbers.” He further explains that the current COVID situation abroad is slowing the process, but agrees that mechanical issues fall under the creation and fulfillment of RMAs for consumers. Nevertheless, we are also looking at firmware updates to fix isolated incidents that require software fixes rather than hardware replacements. “Kevin” also discusses edge heating, which is the temperature near the edge of the silicon of the GPU, stating that a 90° edge temperature is abnormal, but a 70° edge temperature is nominal.
with Reddit users power color Platform rep “PowerColorSteven” is on hand to help consumers with the current issues with the AMD Radeon RX 7900 XTX graphics card. For those who may not remember Stephen, This article The company had a previous issue with AMD RX 6700 XT series GPUs being shipped with a thermal pad cover attached, at which point the graphics card would run hot.A sales rep has been watching this issue closely for the last few days and recently posted this as a pinned thread reddit:
Well… just adding this here in case someone hasn’t seen my other post.
If you’re dealing with a 110c issue and no one can help you. It doesn’t matter which one (purchased from AIB). Send me an email or direct message (because email isn’t working right today) (also don’t use chat, that shit doesn’t work right). We have compiled a list of contacts for They asked if it was just a few users. I’ve said more than a handful of definitions, and now I need to show some sort of backing for my fat mouth. We have emailed AMD representatives with the number of units affected. power color. sapphire. Gigabyte. directly. Anything is fine. Please send me the serial number. I hope amd has some news for all of us.
— Reddit user “PowerColorSteven” aka “Salesman or something”
However, it is difficult to identify a company that accepts and honors RMAs, even from the same manufacturer. Several other theories have emerged about this problem, such as using a graphite thermal pad from an uneven cold plate to solve the problem. Due to the increasing number of cases during the initial reports, we do not recommend mitigating the issue, but would prefer to hold off until AMD allows an official statement or acceptance of his RMA for the entire series. Recommended.
News source: tom’s hardware, Reddit (AMD), AMD Blog, Reddit (power color)
