Home » Frontier lied about Internet speeds and “ripped off customers,” FTC says

Frontier lied about Internet speeds and “ripped off customers,” FTC says

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Federal Trade Commission today Said “Internet service provider Frontier Communications has worked to prevent consumers from lying and charging consumers for high-speed Internet speeds that they cannot provide.”

Frontier Sued by FTC Thursday, May 2021, settlement With FTCs and district attorneys in Los Angeles and Riverside counties representing the people of California. Frontier must pay California $ 8.5 million “for investigation and litigation costs” and another $ 250,000 to be distributed to Frontier customers affected by Frontier’s alleged actions. there is.

Frontier also needs to make changes such as “discounts” that allow customers to cancel the service for free.[ing] Invoices for California customers who are not informed that they are receiving DSL services that are much slower than the advertised top speed, “said FTC.

“The frontier lied about its speed and stripped customers by charging fast prices for slow services,” said Samuel Levine, director of the FTC Consumer Protection Agency. “Today’s proposed order requires Frontier to back up its fast claims. It also provides customers tempted by Frontier lies with a free and easy option to quit slow service. increase.”

The settlement is awaiting the judge’s approval in the US District Court for Central California. FTC approved the proposed order with a 4-0 vote. Frontier did not accept or deny the proceedings.

“The FTC complaint contained unfounded allegations and ignored important facts,” Frontier said today. “We have been able to resolve the proceedings in good faith and focus on our business.”

Slow and inconsistent DSL

The proceedings relate to Frontier’s allegations of DSL Internet services, which are much slower than fiber to home. The speed of DSL is also at the customer’s home Provider infrastructure..

FTC requires that the proposed order “frontier demonstrate Internet speed claims to new and dissatisfied customers at the customer level and notify customers if that is not possible. We demand that we guarantee that we can provide Internet services. ” The speed at which you can sign up, upgrade, or advertise before billing new customers. [and] It prohibits frontiers from registering new customers with DSL Internet services in areas where many users sharing the same network equipment cause congestion and slow down Internet services. “

In addition, Frontier needs to “notify existing customers receiving DSL Internet services at a speed slower than advertised so that they can change or cancel the service for free.”

While customers can get some financial relief and flexibility, many customers are still stuck in areas where frontier DSLs are the only option. “Many Frontier DSL service subscribers live in rural areas and have only one or very limited choice of Internet services,” FTC said.

The settlement also states that Frontier must roll out fiber-to-the-home services to 60,000 households in California within four years.It’s in addition to the frontier stuff Previous commitment By the end of 2026, we plan to deploy fiber to 350,000 homes and businesses in California as part of the bankruptcy settlement. The new settlement also specifies that 60,000 homes must be added to deployments funded by the Federal Communications Commission or state or local government subsidies.

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