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DevicePilot Launches Core, Shrinking the Cost to Manage Smart Devices

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DevicePilot, A service management platform for smart energy and smart home enterprises, today announced the launch of DevicePilot Core. Core is the first major update to Device Pilot since the launch of the company in 2016. This allows customers to manage smart products at a low monthly cost of 1p per device, reducing both labor and machinery costs required to maintain large assets on connected devices. Core solves key challenges in the consumer electronics, utilities, and electric vehicle charging industries struggling to maintain device performance and quality of service as they scale to meet demand. Overcoming these challenges is especially important as consumers move away from fossil fuels by adopting smart energy products that need to function reliably. Core can also be extended to tens of millions of devices, which was not possible with the traditional Device Pilot platform.

Consumer appliances and utilities can struggle to migrate from “dam” devices that are sold as standalone products. The trend towards smart devices that provide continuous service with continuous revenue is more complex and costly to support, especially on a large scale. Core provides enterprises with complete visibility of smart product performance and health, from individual devices to the entire fleet, enabling them to efficiently deliver quality of service as their customers grow.

Device vendors from the world of dumb devices can only troubleshoot or fix problems if there is a customer complaint. However, smart devices facilitate more proactive detection and resolution. With Core, device live telemetry can detect, diagnose, and even proactively resolve problems automatically. Core helps customers automate many management tasks across device assets, such as regular maintenance, customer support, and software updates.

Core offers flexible deployment options that give you control over your costs. It can be used as a fully managed SaaS or deployed directly to your AWS account.that is Low code / no code It’s a platform built on Apache Flink, so it can be used by any team, not just developers. This eliminates the need for smart product companies to build their own custom service management tools. Service management automation also saves human resources as it can complete many tasks without human intervention from customer support or engineering. Core also reduces cloud costs by moving processing from generic data stores, which can be costly.

Pilgrim Belt, CEO and co-founder of DevicePilot, also founded AlertMe, a company that sold to Centrica British Gas for $ 100 million in 2015 as a platform for the Hive brand. As such, Beart understands the challenges faced by smart device vendors.

“Smart products aren’t really products, they’re services,” says Beat. “Coordinating from product developers to service providers can be difficult and costly. Building your own support tools and scaling your support team in proportion to your growing device assets is for growth. It’s a very inefficient way to do it. We want to show smart device makers that there is a better way to do it with DevicePilot Core. At a cloud cost of about 1 pence per month per large device, Core Can improve service quality while reducing labor and machine costs in one fell swoop. Vendors have a complete picture of the device’s assets and use the data to fix problems more quickly, with 95% of jokes. Automates your service and solves problems before your customers notice it. It helps you create happier customers, reduce customer churn, and help your company grow faster. “

About Device Pilot

DevicePilot is a London-based SaaS company that provides service monitoring, management and automation primarily in the smart energy and smart home markets, including incident management, performance management and business automation. For example, the company is working with leading Chargepoint Operator (CPO) podpoints to achieve higher service availability, lower operating costs, and faster growth. Unlike DIY systems, this tool is easy to use and infinitely scalable.

DevicePilot core specifications


Core’s machine cost is around £ 0.01 per device per month when applied on a large scale, such as over 1,000,000 device assets.

Deployment options

Core is available as a fully managed SaaS or is deployed directly to AWS as a licensed IP. DevicePilot can also provide system integration with other off-the-shelf services to provide a complete solution.


Core can sync with over 200 business applications and CRMs such as Salesforce, Slack, Zendesk, and Hubspot. For example, Salesforce Service Cloud automatically issues tickets to enrich all the information needed to diagnose problems and respond quickly to customer service agents.


Internally, DevicePilot Core uses Apache Flink as its stateful streaming analytics engine. This is a mature open source project used by Netflix, Uber and others to handle millions of events per second. Customers can save money by moving service management queries from generic databases such as Elastic, AWS Timestream, Athena, and InfluxDB to DevicePilot Core, which has a much more powerful analytical model.

ease of use

Core is a “low code / no code” service. This means that not only developers but also operations staff can use and understand it. It still requires some technical understanding, but it’s more like using spreadsheets than writing code.


Core works on all kinds of devices. It is completely agnostic and can have any form and schema. Fully integrated into the cloud.


DevicePilot Core can be seamlessly expanded to tens of millions of smart devices.

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