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Discord announced on Monday that it’s rolling out age verification on its platform globally starting next month, when it will automatically set all users’ accounts to a “teen-appropriate” experience unless they demonstrate that they’re adults.
Users who aren’t verified as adults will not be able to access age-restricted servers and channels, won’t be able to speak in Discord’s livestream-like “stage” channels, and will see content filters for any content Discord detects as graphic or sensitive. They will also get warning prompts for friend requests from potentially unfamiliar users, and DMs from unfamiliar users will be automatically filtered into a separate inbox.
Direct messages and servers that are not age-restricted will continue to function normally, but users won’t be able to send messages or view content in an age-restricted server until they complete the age check process, even if it’s a server they were part of before age verification rolled out. Savannah Badalich, Discord’s global head of product policy, said in an interview with The Verge that those servers will be “obfuscated” with a black screen until the user verifies they’re an adult. Users also won’t be able to join any new age-restricted servers without verifying their age.
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Discord’s global age verification launch is part of a wave of similar moves at other online platforms, driven by an international legal push for age checks and stronger child safety measures. This is not the first time Discord has implemented some form of age verification, either. It initially rolled out age checks for users in the UK and Australia last year, which some users figured out how to circumvent using Death Stranding’s photo mode. Badalich says Discord “immediately fixed it after a week,” but expects users will continue finding creative ways to try getting around the age checks, adding that Discord will “try to bug bash as much as we possibly can.”
It’s not just teens trying to cheat the system who might attempt to dodge age checks. Adult users could avoid verifying, as well, due to concerns around data privacy, particularly if they don’t want to use an ID to verify their age. In October, one of Discord’s former third-party vendors suffered a data breach that exposed users’ age verification data, including images of government IDs.
A government ID might still be required for age verification in its global roll-out. According to Discord, to remove the new “teen-by-default” changes and limitations, “users can choose to use facial age estimation or submit a form of identification to [Discord’s] vendor partners, with more options coming in the future.”
The first option uses AI to analyze a user’s video selfie, which Discord says never leaves the user’s device. If the age group estimate (teen or adult) from the selfie is incorrect, users can appeal it or verify with a photo of an identity document instead. That document will be verified by a third party vendor, but Discord says the images of those documents “are deleted quickly — in most cases, immediately after age confirmation.”
Badalich also says after the October data breach, Discord “immediately stopped doing any sort of age verification flows with that vendor” and is now using a different third-party vendor. She adds that, “We’re not doing biometric scanning [or] facial recognition. We’re doing facial estimation. The ID is immediately deleted. We do not keep any information around like your name, the city that you live in, if you used a birth certificate or something else, any of that information.”
However, some users may not have to go through either form of age verification. Discord is also rolling out an age inference model that analyzes metadata like the types of games a user plays, their activity on Discord, and behavioral signals like signs of working hours or the amount of time they spend on Discord.
“If we have a high confidence that they are an adult, they will not have to go through the other age verification flows,” Badalich says.
“A majority of people are not going to see a change in their experience.”
She goes on to explain that the addition of age assurance will mainly impact adult content: “A majority of people on Discord are not necessarily looking at explicit or graphic content. When we say that, we’re really talking about things that are truly adult content [and] age inappropriate for a teen. So, the way that it will work is a majority of people are not going to see a change in their experience.”
Even so, there’s still a risk that some users will leave Discord as a result of the age verification roll-out. “We do expect that there will be some sort of hit there, and we are incorporating that into what our planning looks like,” Badalich says. “We’ll find other ways to bring users back.”
