I Switched to eSIM, and I Am Full of Regret

SIM cards, the small slips of plastic that have held your mobile subscriber information since time immemorial, are on the verge of extinction. In an effort to save space for other components, device makers are finally dropping the SIM slot, and Google is the latest to move to embedded SIMs with the Pixel 10 series.

After long avoiding eSIM, I had no choice but to take the plunge when the time came to review Google’s new phones. And boy, do I regret it.

The Journey to eSIM

SIM cards have existed in some form since the 1990s. Back then, they were credit-card-sized chunks of plastic that occupied a lot of space inside the clunky phones of the era. They slimmed down over time, going through the miniSIM, microSIM, and finally nanoSIM eras. A modern nanoSIM is about the size of your pinky nail, but space is at a premium inside smartphones. So now there’s eSIM.

The eSIM standard was introduced in 2016, slowly gaining support as a secondary option in smartphones. Rather than holding your phone number on a removable card, an eSIM is a programmable, nonremovable component soldered to the circuit board. This allows you to store multiple SIMs and swap between them in software, and no one can swipe your SIM card from the phone. They also take up half as much space compared to a removable card, which is why OEMs have begun dropping the physical slot.

Apple was the first major smartphone maker to force the use of eSIM with the release of the iPhone 14, and it makes use of that space. The international iPhone 17 with a SIM card slot has a smaller battery than the eSIM-only version, but the difference is only about 8 percent. Google didn’t make the jump until this year with the Pixel 10 series—the US models are eSIM-only, but they unfortunately don’t have more of anything compared to the international versions.

In advance of the shift, Android got system-level support for downloading and transferring eSIMs. But whatever can go wrong will go wrong, and it’s extremely annoying when eSIM goes wrong.

Please Hold for Support

There have been times when I swapped between phones on an almost daily basis—such was the nature of reviewing phones back when there were a dozen of them coming out every month. Never once in all those countless device swaps did I have a problem with my SIM card. As such, I managed to avoid contacting carrier support for years at a time.

In the three months since Google forced me to give up my physical SIM card, I’ve needed to move my eSIM only occasionally. Still, my phone number has ended up stuck in limbo on two occasions. Android’s built-in tools work better than they used to, and I can’t say what is responsible for the eSIM corruption. However, carriers bear the responsibility for how annoying this is to fix.

The first time, I was logged in to the mobile app for my carrier (T-Mobile). After a few minutes of back-and-forth with support, I was able to use the app to authenticate and get a new eSIM pushed to the phone. It was annoying but relatively painless. The second time a SIM transfer went sideways, I was not logged in to the app, and that was a problem.